UnlimITed rolls out mobile workforce solution
Service provider using TBS Enterprise Mobility system to manage field engineers
UAE-based IT services provider UnlimITed has deployed TBS Enterprise Mobility's Task Master solution to manage its mobile workforce.
The TaskMaster mobile workforce management system will allow UnlimITed to remotely manage its workforce and cut response time for customers.
The solution provides a unified suite of systems, administered through a central management console, which will allow the company to communicate with engineering staff in the field using PDAs. The solution replaces paper-based tasks, and enables planned and reactive maintenance jobs to be sent directly to engineers' PDA devices, and allows engineers to provide updates and responses in real time.
UnlimITed believes the solution will give it an approximate 20% improvement to transparency and efficiency, with the service initially deployed for UAE operations, and rolled out to Qatar in the next six months.
Ross McGregor, managing director, UnlimITed commented: "We needed a mobilized system to address the challenges our engineers faced on a daily basis, for scheduled visits and call-out support calls. What we wanted was a smart solution which could integrate with our office-systems to deliver a comprehensive package, enabling engineers to conduct their tasks in an efficient and more transparent way."