du centralises facilities management services
New agreement with MAF Dalkia sees centralisation across 3,400 sites in UAE
As part of a new agreement with MAF Dalkia, the UAE's integrated telecom service provider - du, has centralised facilities management services across over 3400 multiple sites in the Emirates.
One of the key areas MAF Dalkia and du are collaborating is sustainable energy and eco-conscious facilities management for the telecoms operator sites. They will also be collaborating on comprehensive facilities management, including mechanical, electrical and plumbing works, specialised services, energy management, health and safety reviews, administrative tasks and a range of both hard and soft facilities management services.
"Outsourcing and consolidating its facilities management requirements will enable du to focus on its core business - offering telecom services to its customers. Providing a comprehensive range of both hard and soft management services will ensure that all of du's physical locations, from mobile towers to customer service centres, operate at a comparably high level of efficiency, safety and cleanliness," said Alexandre Mussallam, CEO of MAF Dalkia.
MAF Dalkia will be supported by "Dalkia Infrastructure de Télécommunications", a subsidiary of Dalkia, which provides specialised telecommunication services to operators.
"As we expand our services for business, residential and mobile users across the UAE, it's vital that all of our sites, from customer service branches to our cell towers, are working at their optimum capacity to ensure the quality and continuity of du's operations, in order to ensure optimal efficiency of our business," said Fahad Al Hassawi, chief of Human Resources and Shared Services officer, du.
Majid Al Futtaim Ventures and Dalkia have recently extended their joint venture into other Gulf and Levant markets. They have also been broadening their expertise in telecommunications, energy, financial services, and the public sector.
"The extension of our contract with du highlights the growing telecoms sector expertise of MAF Dalkia - we see this as a critical growth area across the GCC and Levant as we move into 2011," said Mussallam.