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Dubai Civil Defense launches Avaya Flare

System is designed to aid efficiency and improve reaction times of emergency department

Dubai Civil Defense launches Avaya Flare
Dubai Civil Defence is implementing the Avaya Flare system across all of its 16 offices in Dubai. The roll-out will be completed at the end of Q1 2011.

Dubai Civil Defence will become the first government organisation in the MENA region to implement the Avaya Flare system.

The Avaya Flare deployment is designed to improve the efficiency and reaction times of emergency departments in Dubai by integrating video calling and conferencing, instant messaging, voice calling and text capabilities into a single device and a single user interface.

"This system mainly will allow Dubai Defence to ...react faster to the event, by sending people faster, by sending details, procedures and background [information] faster. This technology simplifies the [means of sending] information by voice, by video, by real-life pictures from the event. They will be able to communicate from ground zero," said Nidal Abou-Ltaif, vice president emerging markets for Avaya.

According to Major General Rashid Al Matrooshi, director of the General Department of Dubai Civil Defence, the Avaya Flare system will enable him to carry out day-to-day standard operating procedures, such as checking in with the heads of all 16 of the Dubai Civil Defence branches.

"Phase one will go between [connect] the general and his 15 officers, the next phase will go to the operation room, sub-operation room and certain offices. Right now they are going to utilise it for two things; standard operating procedure and secondly to share information and video-conferencing and training," said Abou-Ltaif.

While the Avaya Flare system is currently only available on the Avaya Desktop Video Device, Abou-Ltaif says that soon they will be rolling out stand-alone Avaya Flare software which can be used on any device, including the iPad and iPhone.

"Avaya is the first communications vendor to provide collaboration capabilities that will enhance our emergency response between the headquarters and centres, speed up inter-branch decision making and drastically reduce our travel and administration costs," said Al Matrooshi.

Abou-Ltaif added that once the software is available on handheld devices, they are planning to be able to have Dubai Civil Defence employees on the ground with the Avaya Flare software linking them directly to their headquarters.

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