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Avaya provides 911 call centre for Amman

State of the art emergency response call centre to cover Amman

Avaya provides 911 call centre for Amman
The new contact centre will improve emergency response in Amman.

Avaya Government Solutions has provided a new state of the art, emergency call centre to authorities in Amman, Jordan.

The call centre will provide a city-wide emergency telephone system which allows authoritiesto give swift and reliable assistance to the public.

The solution was delivered by the Avaya subsidiary and by MicroAutomation, based on best practice architectures and systems from US deployments. The project was funded by the US government under its counter terrorism and narcotics program.

"We are providing Amman with a modern E-911 system that will save lives and enhance public safety for the Jordanian people," said Tim Gentry, senior vice president of civilian sales, Avaya Government Solutions. "While other telecommunications providers competed for the project, our expertise in delivering solutions that are 99.999% reliable was cited as the determining factor by Jordanian officials."

Avaya Government Solutions is a network-centric integrator, providing the services expertise, mission-critical systems, and secure communications that empower government to ensure the security, livelihood, and well being of its citizen

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