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TRA launches broadband performance test in UAE

Service allows broadband users to verify their broadband speed in the UAE

Mohamed Al Ghanim said the test will help ensure that consumers will "get what they have paid for".
Mohamed Al Ghanim said the test will help ensure that consumers will "get what they have paid for".

The UAE’s telecoms regulator, the TRA, has launched a new service allowing broadband users in the country to test the speed of their internet connection.

The test, which is available on the TRA’s website, automatically detects the user’s downlink and uplink speed, and the service provider.

The TRA said that the initiative, which has been launched in collaboration with the country’s two operators, Etisalat and Du, is designed to help ensure consumers “get what they have paid for”.

Mohamed Al Ghanim, director general of the TRA, said: “Since its inception, TRA is keen to deal with all the ICT relevant partners in a transparent way. It is our duty as a regulatory body to ensure that laws and regulations are implemented in the right way.

“We are eager to enlighten customers about their rights and the possible ways, which guarantee that they will get what they have paid for,” he added.

In order achieve an accurate reading, the TRA recommends that broadband users repeat the test up to four times and compare the results. Internet users should ensure they are using a web browser that supports Flash version 8+ and JavaScript, and that all other applications that might consume bandwidth are switched off.

“The application is designed to provide accurate results as possible. However, there are some out of control outages that can affect the accuracy of the results obtained,” the TRA said in a statement.

The launch of the test comes just months before Etisalat and Du are expected to be able to start competing with each other in the fixed line sector.

The TRA confirmed in July that both operators will be able to provide all fixed-line telephone, internet and television services "everywhere in the UAE" by the first quarter of 2011.

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