GBM shines up its services offering with NOC launch
Move paves way for reseller to provide infrastructure and applications as a service
Cisco and IBM reseller Gulf Business Machines (GBM) has reinforced its services capabilities by launching what it calls a “cutting-edge” network operations centre (NOC).
The Dubai-based facility, which has been set up to manage and monitor customers’ IT infrastructure to ensure continuous operations, will provide support to network users across the Middle East.
The centre will be open 24 hours a day and overseen by a team of network and system engineers.
“By launching this centre we are providing infrastructure and applications as a service, allowing our customers to replace capital investment with an operational expense,” said Cesare Cardone, CEO of GBM. “This, we believe, is truly one of the important directions in the future of the IT industry. This is the reason why GBM decided to make this investment and launch this new GBM offering to our customers.”
The NOC features state-of-the-art security measures, including secured, encrypted connectivity that relies on multiple layers of protection. Customers also have access to three flexible, secure connectivity modules which includes a choice of an IPsec, VPN tunnel, multiprotocol label switching (MPLS) technology or point-to-point leased lines. The service is available to customers in the region for a fixed monthly fee based on the service requirements.
Hugh Hendry, regional manager for service delivery and service support at GBM, says the NOC brings together best-of-breed solutions and services in a single package for customers.
“Using a combination of automated and human monitoring we are able to keep track of our customers’ systems 24x7 regardless of their geographical location,” he said. “This allows proactive and reactive responses to help manage issues, no matter how small or big.”