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Korek Telecom expands contact centres with Aastra

Korek Telecom to expand contact centre capabilities and agents with Aastra solutions

The expanded contact centres will help Korek to cater to its growing customer base.
The expanded contact centres will help Korek to cater to its growing customer base.

Iraq's Korek Telecom has selected Aastra solutions to expand its contact centre base, to support its growing number of customers in the country.

Aastra contact centre solutions will be used to expand the company's existing contact centre at its headquarters in Irbil, while two new contact centres will be created in Baghdad and Sulaimaniyeh. The HQ contact centre will be expanded to 45 agents, while the new centres will provide 66 agents.

The solutions will be delivered by Sefintel and Aastra business partner and regional distributor Tawasol.

Anwar A Muhammad, managing director of Korek commented: "We are highly committed to serving our customers in the most efficient and time saving manner, and this project was planned for this purpose. Amongst aggressive competition, we have chosen Aastra's award-winning Solidus eCare contact center application for its flexibility, its support for new multimedia contacts such as SMS, Email, Fax and Internet, and the capability to integrate with other applications and databases such as our pre-paid mobile billing system."

"Korek customers will be guaranteed better access to the most appropriate and competent agents each time they contact us. In addition, Korek will be able to serve larger segments of its subscribers whether speaking Arabic, English or Kurdi language through its contact centers in Baghdad and Sulaimaneieh," added Feryad A Jaff of Korek.