Free cases to solve iPhone 4 reception woes
Dissatisfied iPhone 4 owners can get free case to 'fix' antenna issues or ask for a full refund
Apple CEO Steve Jobs admitted their phones are "not perfect" at a conference held yesterday, with many expecting the company to announce a fix for the iPhone 4's reception problems.And they did...sort of. The company's answer to the issue, dubbed 'antennagate', is to give a free case to every owner of its iPhone 4, or offer a refund to anyone who has already purchased one. The offer however is only valid until September 30th. The bumper case, which will be available through the Apple site from July 22nd, prevents a user's hand from making direct contact with the external antenna, which is said to cause the reception problem.
Anyone not satisfied with their iPhone 4 purchase is also entitled to full refund, provided the unit is not damaged and is returned within thirty days of purchase.
Jobs however insists that nearly every smartphone can lose signal strength if held in a certain way and demonstrated this at the conference last night using the BlackBerry Bold 9700.
Research in Motion co-founders Mike Lazaridis and Jim Balsillie were less than impressed. A statement from the RIM leaders provided to tech blog CrackBerry refers to it as Apple's "self-made debacle".
"Apple's claims about RIM products appear to be deliberate attempts to distort the public's understanding of an antenna design issue and to deflect attention from Apple's difficult situation....RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage. One thing is for certain, RIM's customers don't need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple," read the statement.
Apple said it sold over 1.7 million iPhone 4 smartphones three days after its launch on June 24.