Sage Software and Voxtron ally for integrated CRM solution
Alliance will integrate SageCRM with Voxtron's contact centre solutions
Sage Software has announced a strategic alliance with contact centre specialist Voxtron Software Solutions, to deliver integrated solutions.
Under the agreement, SageCRM will be available as an integrated solution with Voxtron's IVR, ACD, email, Chat, Fax, SMS and Dialler modules. The aim is to provide the region's growing contact centre industry with custom made solutions that can help improve operational performance, customer creation and retention, and raise customer advocacy.
The integrated solutions will automate various communication tasks such as skill-based routing of incoming phone calls, mails, faxes and web-chats; conferencing and recording; and intelligent routing for service organisations, including 24/7 support and time based escalation systems.
"We aim to support the continuous growth of the UAE call centre industry, whose potential has shone in the face of the massive challenges during the global crisis where it has remained one of the most stable sectors in the massively affected regional market," said Reggie Fernandes - sales manager Gulf Region, Sage Software Middle East. "In line with our commitment to provide call centre companies in the UAE with real solutions that can help them achieve better returns, our partnership with Voxtron will ensure a rapid and maximum ROI while addressing their every requirement. By offering a comprehensive range of customised customer interaction solutions for call centres in the region, we anticipate significant opportunities to open up in this segment."
"Collaborating with Sage Software allows us to work with an ideal CRM product that goes very well with our strategy of offering cost effective integrated contact centre solutions to regional clients. SageCRM is user-friendly and feature rich yet very easy to use and deploy, and customising or developing applications on this platform is definitely quick and hassle-free. Through this, we will be able to develop a solution that can help call centres/Help desks facilitate emotional and business transactions simultaneously, which can directly impact customer loyalty," concluded P.Thomas, CEO, Voxtron Middle East.