EMW gains Avaya Service Expert certification
EMW becomes first company in Middle East to gain Avaya services qualification
Converged communications specialist EMW ME has become the first company in the Middle East to gain Avaya's Service Expert Certification.
EMW is the only company in the region to hold the certification, which recognizes the company's ability to deliver set standards of service, at present.
To gain the certification, EMW had to meet set standards of skills and qualifications needed to deliver the full range of implementation and support services to it's Avaya customers. Other factors in gaining the certification were EMW's large proportion of technical staff, involvement in complex projects, and use of proof-of-concept deployments to introduce new technologies.
Serjios El-Hage, CEO of EMW ME commented: "We are very proud to have received this prestigious award which recognizes and honours our technical expertise, agility and ability to deliver solutions that meet and exceed our customers' expectations in terms of performance, reliability and cost of ownership. Most of the projects completed by us are very complex and challenging and we are happy to say that our success rate has been 100% with no liabilities whatsoever."