Home / / Etisalat iPhone app to 'enhance' customer service

Etisalat iPhone app to 'enhance' customer service

Will be updated to include mobile payments and other new services by the operator

Etisalat app includes a locator for users to find nearby Etisalat Service Centers.
Etisalat app includes a locator for users to find nearby Etisalat Service Centers.

UAE operator Etisalat has launched its own iPhone application in a bid to enhance their customer service.

The Etisalat app, which is available as a free download through the Apple App Store, provides information on all the telco's products and services. It also includes a locator so customers can search for Etisalat Service Centers and payment machines in the vicinity.

"This introduction aims to enhance our customer service as it provides detailed information about Etisalat's bouquet of products and services on an easy, user-friendly interface. In addition, there is a built-in locator that guides our customers to the closest business center to them, through a map or by listing down the various locations, whichever is convenient and required by the customer," stated Khalifa Al Shamsi, senior VP of Marketing at Etisalat.

The app works on any iPhone, iPod Touch and iPad that operates at least the iPhone OS 3.1.3 version.

The company revealed the app would be regularly updated to incorporate new services such as mobile payments.