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Etisalat to compensate drivers for SMS problems

Etisalat says mParking system has now resumed full service

A technical glitch crashed the mParking system from May 22 to 26.
A technical glitch crashed the mParking system from May 22 to 26.

UAE telecoms firm Etisalat on Thursday pledged to reimburse Dubai car owners who had been affected by a five-day outage of its SMS-based mParking service.

Hundreds of drivers who sent texts over the last week are entitled to refunds of 30 fils per text, after the operator admitted an “unexpected” technical failure crashed the system from May 22 to 26.

The system, operated by Etisalat in partnership with the city’s Road and Transport Authority (RTA), allows car owners to pay for their parking using their phone account.

The five-day outage left many drivers struggling to cover their parking fees – which begin at AED2 per hour – and at risk of receiving traffic fines.

Drivers who fail to display a parking ticket are fined AED150 by the RTA, and AED100 for exceeding the time displayed on their ticket.

In a statement, the telecoms firm said it apologised for the inconvenience caused.

“Customers who may have tried to avail of the service during this period will be duly refunded the amount spent while trying to do so,” it said.

The mParking system has resumed full service, Etisalat said.