Apple admits Wi-Fi woes with the iPad
One solution being offered is to "move closer to the Wi-Fi router or hotspot"
Less than a week has passed since the iPad was officially launched and already hundreds of people have complained about Wi-Fi issues with the device.
Apple said it sold over 300,000 iPads in the United States on April 3rd, which includes deliveries of pre-ordered iPads to customers and channel partners, and sales at Apple Retail Stores. That same day, complaints started mounting on Apple's Support forums about Wi-Fi problems.
Most complaints refer to the iPad's Wi-Fi signal being weak, while others say they are unable to join their network after iPads are restarted.
Apple has acknowledged problems with the device saying that: "When using a Wi-Fi network with your iPad, you may occasionally encounter the following issues: Unable to locate a nearby Wi-Fi network, Weak or low Wi-Fi signal strength, Unable to access the Internet". The company has detailed remedies to the problem in their Support section with one of the solutions being to "move closer to the Wi-Fi router or hotspot".
The company also admits that the iPad may sometimes not automatically rejoin a known Wi-Fi network after being restarted or waking from its standby mode.
"This can occur with some third-party Wi-Fi routers that are dual-band capable when: Using the same network name for each network, Using different security settings for each network," explains Apple, advising those affected to make changes to their network settings.
The problems haven't deterred most people from buying one however, even here in the United Arab Emirates. Local daily Gulf News has reported that the first shipment of iPads in the country are already sold out through local online retailer Alshop.com.
There's still no word on a Middle East launch for the iPad and a number of people have chosen to have the device delivered from the US, or are placing orders through online retailers and auction sites, instead of waiting for it to be sold officially through electronics stores such as iSTYLE, Sharaf DG and Jacky's Electronics.
The iPad's popularity in the region is undeniable with a recent YouGov survey showing that more than half of the people in the Middle East saying they "would definitely or probably" buy the device.