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Etisalat users hit by more network problems

Network upgrade blamed for latest round of outages

Etisalat said that service problems were caused by a network upgrade.
Etisalat said that service problems were caused by a network upgrade.

UAE operator Etisalat has been hit by a third day of network problems, with some mobile users across the country today complaining that they are unable to make or receive calls.

An Etisalat spokesman said the problem relates to a series of network upgrades it is carrying out. It comes two days after the operator's BlackBerry subscribers were hit by connectivity problems which prevented them from accessing the internet and sending and receiving emails.

Etisalat claimed on Sunday that it had "successfully resolved a temporary outage on its BlackBerry service", but on Monday some users of the RIM device were still complaining that they were unable to receive emails.

Etisalat said the outage was caused by a problem affecting an international carrier link. In a statement, the operator said: "Etisalat investigated the issue on a priority basis with the international carrier to resolve the problem. Etisalat regrets any inconvenience because of the outage."

Rival operator Du says that its BlackBerry service was unaffected. A spokesman said: "Du is experiencing neither technical problems with international carrier links nor any technical issue that might adversely affect its BlackBerry service."

Earlier this year, Etisalat's BlackBerry users suffered from dramatically reduced battery life after the operator pushed a faulty piece of software to users of the RIM-manufactured device.

Etisalat claimed the patch was designed to address a problem affecting handover between 2G and 3G cell sites, but RIM said that it was "not aware of any technical network concerns with the performance of BlackBerry smartphones on Etisalat's network in the UAE".

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