Du blames net disruptions on censor software
Telco assures customers that glitch in their filtering software has been rectified by technical team
Du internet subscribers faced trouble accessing several sites briefly yesterday because of a glitch in the telco’s web filtering software.
Several customers were greeted with Du’s ‘surf safely’ message while browsing websites such as Hotmail, Yahoo!, YouTube and even the popular social networking site Facebook, that aren't classified under the UAE Telecommunications Regulatory Authority’s prohibited content categories.
Uzma, a 20 year old student at the American University said she was unable to log in to her university website from home late in the afternoon for about half an hour, while other customers noticed access to general sites were being blocked intermittently from 4pm to 5:30 pm yesterday evening.
“The block of access to some websites was a result of an error in the software that allows access to the internet,” Du said in a statement, adding that their technical team quickly went into action to identify and solve the problem, and apologising for any inconvenience caused.