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Abu Dhabi Tourism Authority gets ISO 20000

Abu Dhabi Tourism Authority is first UAE government entity to get ISO 20000 certification

Abu Dhabi Tourism Authority gets ISO 20000
Mubarak Al Muhairi, Director General of the Abu Dhabi Tourism Authority described the certification as a major step forward.

Abu Dhabi Tourism Authority's (ADTA) IT team has completed an ISO 20000 certification - which it claims makes it the first government authority in the emirate to achieve this particular standard. ADTA manages tourism activities for all of Abu Dhabi, and the new certification covers all its divisions and departments.

Mubarak Al Muhairi, director general of the ADTA commented on the achievement: "This is a major step forward in our continuing campaign to deliver service excellence both within and outside the authority across every area in which we operate. It also lives up to the responsibility entrusted to us by our certification of high assessment in this year's Abu Dhabi Award for Excellence in Government Performance."

According to ADTA, the project took nine months to complete for ADTA's seven divisions, and was officially certified through an independent audit by Lloyd's Register. The certification covers 78 IT applications across the authority, which now also features a new dedicated service desk system, in addition to putting several measures in place to measure business continuity.

"This was a project of great complexity made possible by superior and fully committed team work. The certification recognises our ability to equip all within the authority with advanced IT tools and services needed to deliver superior stakeholder services," added Dr Fawaz Abu Sitta, IT Manager for the ADTA.

ISO certification has become increasingly popular in the UAE over the past 12 months, A number of major firms such as the Al Batha Group in the retail vertical, and Cupola Plastics in the manufacturing space, have completing their own ISO 27001 certifications for IT security.

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