Dial 800 for Toshiba support
Notebook vendor opens technical support call centre for customers in the Middle East
Toshiba Gulf has opened a new call centre dedicated to offering technical assistance to customers in the Middle East.
The 24/7 call centre - which can be reached at 800 8674 – provides support for both hardware and software-related issues.
It’s headed by regional service manager Binu Thomas who assures customers that the centre is complete with the latest technology to help agents deal with both technical and problem solving matters.
In addition, every call representative has undergone intensive training on Toshiba products’ technical information, functionality and usability.
“With the launching of our call centre, Toshiba proves to expand its breadth and takes a further step in catering to all our market segment’s needs. Toshiba is keen on reinforcing its after sales service, thereby cementing customer’s trust for the brand,” added Santosh Varghese, regional GM of Toshiba Gulf’s Computer Systems Division.
Meanwhile, the vendor has also promoted Anil Warang to business planning and product category manager, a move that it says underlines its commitment to strong regional management.
Warang takes charge of product forecasting, market analysis, supply chain management and will be working closely with the vendor’s channel partners to gather feedback on its products. He will also oversee the management of Toshiba’s ‘just-in-time’ inventory which aims to ensure partners are always stocked with the appropriate level of products.
Prior to the appointment, Warang has been working in channel-focused roles that have seen him engage in business development activities to drive its channel growth. He also has experience of introducing initiatives for resellers as part of Toshiba’s channel and product portfolio management.