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IBM to establish service centre in Egypt

Centre will create 1,500 jobs over the next three years and expand IBM’s presence in the region

IBM Middle East has signed an agreement with the Information Technology Industry Development Agency (ITIDA) to set up a service delivery centre for its customers in Egypt.

The Managed Business Process Services (MBPS) delivery centre will expand IBM’s presence in the local market and is expected to create up to 1,500 jobs for Egyptians over the next three years.

"In our own ICT sector we are demonstrating how partnerships between government, private sector, multinationals, trade associations and our young and talented workforce is helping to make Egypt part of the global knowledge society," commented H.E Dr. Tarek Kamel, minister of Communications and IT at the signing of the agreement in Cairo.

The Centre will involve a range of activities including BPO back-office and transaction processing operations, technical support and call centre capabilities.

"This agreement is an important part of the ongoing expansion of IBM's global business process services delivery framework," says Peter Lynt, VP of Global Business Process Delivery at IBM. "ICT is one of the fastest-growing sectors in Egypt and is playing an important role in Egypt's development."

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