Aastra announces Arabic call centre solutions
Aastra Solidus eCare 6.0 to include support for Arabic language, high availability and integration
Aastra Technologies has announced plans to releases an Arabized version of its award-winning Solidus eCare multimedia contact centre for use in the Middle East.
Along with Arabic support, Solidus eCare 6.0 now also includes more options for high availability server clustering and large scale networking, to support up to 10,000 agents and 400,000 calls per hout.
The solution also includes multi-channel features such as interactive voice response, automated virtual agent chat, automated e-mail response, text-to-speech and automatic speech recognition, plus integration with workflow management and other back office applications.
Peter Hofman, president and managing director of Aastra Telecom Middle East, Aastra Technologies MENA business unit commented: “With the introduction of Arabic language support we are showing our serious commitment to serving the local markets in the region. We opened our regional headquarters for Middle East and North Africa in Dubai last year after acquiring Ericsson’s enterprise division and are further developing and enhancing the acquired products. At the same time we plan to introduce other Aastra products in the region.
“Clients can now be served with greater speed, accuracy and efficiency via any contact means they wish (telephone, internet, email, fax, SMS) with consistent quality, thereby delivering maximum customer satisfaction” he added.
Aastra solutions are already in use with government customers in the UAE and at Telecom Egypt, one of the largest call centres in the Middle East.
The Arabic version of Solidus eCare 6.0 will be available sometime during the first half of this year.