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DNRD unveils new automated services

Dubai Naturalization and Residency Department aims to enhance customer service and enable faster processing of applications

The Dubai Naturalization and Residency Department (DNRD) has unveiled a series of automated services for its customers at GITEX 2008.

DNRD will now be able to receive enquiries and requests through new media platforms – including chatting online through the amer.ae website and video calling through 3G enabled mobile phones.

Customers can also follow up on their transactions through self-service kiosks that will be set in various locations to simplify procedures. The kiosks allow customers to perform different operations such as applying for and enquiring about visa status, and printing residence visas without having to visit DNRD offices.

The ‘M-Visa’ mobile visa service was also introduced at the exhibition. Once customers are issued entry visa permits, they will be notified of the same via email and text messages in the form of a barcode. Once passing through UAE entry points, barcode scanners at DNRD checkpoints will read details directly off the mobile phone.

"GITEX is an excellent platform to showcase our groundbreaking initiatives and create awareness among all residents about the numerous benefits of our latest automated services that will cut down on waiting times and offer our customers first class services with more options and features,” said Major General Al Marri, director of DNRD.

Visitors to the DNRD stand at Gitex will be given a 50% discount off their e-Gate pass.