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Samsung opens first customer service centre in KSA

Samsung today opened its Customer Service Plaza to support customers in Saudi Arabia

Samsung has opened its first customer service centre to cater to customers in Saudi Arabia today.

The Customer Service Plaza, located on Khurais Street in Riyadh, is intended to provide a one-stop shop for servicing and repairs of the full range of Samsung Consumer Electronics.

The company will kick off its expanded customer service offering with a Free Service Campaign, that will offer free servicing for Samsung Consumer Electronics customers across Saudi Arabia from 12th to 16th April.

GC Cho, general manager of Samsung Electronics Saudi Arabia said: "The opening of the new customer service plaza is part of the company's bid to foster closer ties with its Saudi consumers.

"Samsung products are as much of a ‘lifestyle' choice as a ‘technology' one. When our customers purchase a Samsung product, be it a fridge, mobile phone, notebook or television, we want them to feel sure that they're investing not only in a beautifully styled product, with superior technology, but also a fully-focused customer service programme to support them with help and advice should they need it," he added.

Alongside walk-in customer services, the company will also host a customer service hotline, and the company plans to include more CRM features into its Customer Service Plaza website in May.

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