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Hotel group signs deal with Cisco, Nortel

Leading hotel chain selects Cisco and Nortel to supply communications solutions to its hotels across the region.

Leading hotel chain Intercontinental Hotels Group (IHG) has signed an agreement with network vendors Cisco and Nortel to provide communications solutions to its properties across the Middle East and Africa.
Both vendors will supply the hotels with telecoms infrastructure, including voice and data equipment (wired and wireless), while Cisco will also provide its hospitality solutions software.

"The idea behind us being aligned with two vendors is to give our owners the choice," Ali Saeb, director of IT at InterContinental Hotel Group, Middle East and Africa told ITP.net.

"The main challenge for us in enhancing the guest experience is having the right equipment. When we have an agreement in place, we have the luxury of getting more and paying less," he added.

Saeb would not disclose the value of the agreement, but said it was big. "We are a very important account for Cisco and Nortel," he said.

IHG currently operates 74 properties across the MEA region and plans to double this number by the end of 2010. Its brands include InterContinental, Crowne Plaza and Holiday Inn Hotels & Resorts.

"Customers are increasingly technology savvy, especially in the world of business travel, and to meet these demands IHG will now offer a world-class IT service as standard, leaving time for the group to focus on delivering the first-rate hospitality and knowledge it is renowned for," said Nortel Middle East marketing manager Hassan Hamadani.

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