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Empost signs for new courier system

UAE courier service Empost deploys tracking application from Avanza to improve efficiency.

UAE courier service Empost has deployed a courier and consignment tracking application from Avanza in a bid to improve efficiency.

The new core front post office system is designed to provide Empost with an end-to-end tracking capability, allowing the courier to follow a parcel from arrival in its system to its transfer to another courier service or the addressee. It also allows Empost staff to book and amend jobs, allowing comprehensive call centre functionality.

"Empost wanted to revamp its core postal front office system; the previous system was on an older technology," said Muzaffar Jamil, regional manager at Avanza. "The project also included interfacing with multiple hardware systems for the front office, and handheld devices for the riders. The availability of the system is also very critical since Empost provides the main postal service across the UAE, and a small downtime can create a lot of problems."

One of the requirements was to add Empost branding to the procuct, because Empost wants to project its experience to to other postal systems. "Empost also has mail rooms at external organisations, such as banks and government ministries, to facilitate the mail dispatches and pickups. This solution enabled Empost to extend its automation to these mail rooms resulting in central storage and reporting of consignments details and status," said Waqas Mirza, project manager at Avanza.

Empost has also extended the new system onto its handheld devices, used throughout the organisation, allowing it to track packages more easily. By moving to the latest technology, the organisation will be able to leverage the new system for some time to come.

"This was a significantly large deal and a unique opportunity, which covers end-to-end automation; it includes the entire process of Empost's business," said Shazi Hassan, chief operating officer at Avanza. "This also a project which emphasised Avanza's ability to apply state of the art technology to provide business benefits to the customer."

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