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UAE operators in public war of words

Etisalat counters claims that it was partly responsible for du failing to meet licence obligations.

The UAE's incumbent operator Etisalat has countered claims by market rival du that it was partly responsible for the newcomer failing to meet its licence obligations.

The spat started as the UAE's Telecommunications Regulatory Authority (TRA) issued du with a written warning for failure to provide national and international call services from homes and offices in the UAE by the July 12 deadline specified in its licence.

Du CEO Osman Sultan responded by claiming the launch of such services "requires operational and technical steps to take place between the two operators".

He further claimed that du had identified a number of technical issues that needed to be rectified by Etisalat before his company could launch the services and that "du is waiting for Etisalat's confirmation to open lines".

However, Etisalat disputed du's claims suggesting that it had honoured all testing requests as per regulatory guidelines.

"At the current stage of testing, du has not specifically identified any defects that are solely attributable to Etisalat, and that would require Etisalat to unilaterally issue a confirmation of rectification," said Ali Al Amiri, VP of carrier and wholesale, at Etisalat.

"Line opening is not an issue currently, and could not have caused the delays, as the testing needs to be completed first. Etisalat continues to work closely with du and the TRA to ensure that Etisalat's deliverables are completed on schedule," he concluded.