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UAE watchdog warns 'du' over deadline

The telecom provider missed a July 12 launch of its fixed-line service over unresolved technical issues.

The UAE's telecommunications watchdog issued a warning to new telecom operator du today for missing a licence deadline to provide fixed line telephone services to customers.

The Telecommunications Regulatory Authority (TRA) said the telco had fallen short of meeting its licence obligations and undermined competition in the industry.

du failed to meet the July 12 deadline date set by the licence to provide landline services from homes and offices in the UAE.

The telecoms authority has agreed to postpone the deadline date but did not reveal the new date.

"We can't reveal when du's new deadline to provide the landline service is, but it will be very soon," a TRA spokesperson told ArabianBusiness.com.

According to du, the company was given a limited number of lines on July 2 to test before the July 12 launch. However during that time du identified defects which kept the service from running smoothly.

The issues were raised with etisalat but failed to be resolved within the given time-frame, a du spokesperson told ArabianBusiness.com.

The telco is currently waiting for etisalat's confirmation that its fixed line service has successfully passed tests before it can be launched nationwide.

"du will launch this capability after completing extensive testing and when fully satisfied with the quality offered to its customers through the capability. We expect this to happen in a few weeks time," du CEO Osman Sultan said in a statement.

The TRA spokesperson stated that if the new deadline is once again missed ‘proper measures' will be taken against the telco.

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