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Hosted contact centre launched in Bahrain

Bahrain-based business process outsourcing company Invita has opened a new hosted contact centre, allowing its customers to access contact centre applications remotely.

Bahrain-based business process outsourcing company Invita has opened a new hosted contact centre, allowing its customers to access contact centre applications remotely.

Invita, which is owned by the Bank of Bahrain and Kuwait (BBK), selected a contact centre system from CosmoCom, implemented by Intertec Systems based in Dubai. The system, based on the CosmoCall Universe platform, will allow Invita’s clients to access applications remotely, making them available over the internet to customers and end users of the contact centre.

“We are very proud to announce this significant service in coordination with our partners,” said Hisham Alrayes, general manager of Invita. “The platform will change the landscape of providing contact centre services in the region, positioning Bahrain as a trendsetter in the area of technology.

“In the last quarter, lots of local and regional clients have signed up for the services and started offering this technology to their customers.”

Ronald Rubens, vice president EMEA at CosmoCom said: “The GCC region offers high growth potential through industries such as tourism and finance for the local market, as well as for the off-shore market. CosmoCom will support Invita to make this service the most competitive and powerful in the region.”

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