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Dubai Municipality implements Actuate solution

Dubai Municipality has implemented a performance management solution from NASDAQ-quoted applications vendor Actuate. Dubai Municipality plans to use the Performancesoft Views solution to create on-demand reports that will allow it to regularly review its services.

Dubai Municipality has implemented a performance management solution from NASDAQ-quoted applications vendor Actuate. Dubai Municipality plans to use the Performancesoft Views solution to create on-demand reports that will allow it to regularly review its services.

“We are delighted to have been selected by Dubai Municipality to deliver the software solution to support its world-class performance management programme,” said Steve Fluin, VP worldwide sales at Performancesoft, which is a division of Actuate.

“Dubai Municipality is a forward-looking organisation, employing best practices in public sector performance management to achieve better services for its customers, and we are pleased to be working with them on this key initiative to deliver against its strategic plan,” he added.

Yousif Shams, head of systems development and support section at Dubai Municipality, commented: “The effective use of technology is a critical component in making our performance management programme successful, and Performancesoft Views, with its exclusive focus on performance management and extensive experience in the public sector around the world, was the clear choice for us.”

“With the implementation of Performancesoft Views we are well positioned to deliver on the commitments to our stakeholders,” Shams added.

Dubai Municipality claims that the new solution will allow it to ensure that service delivery meets and exceeds expectations. Using functionality such as Briefing Books, managers can actively measure the performance of their departments and ensure that focus on key performance indicators is aligned to the overall strategy of the Municipality.

Actuate, which has approximately 500 staff, posted after-tax profits of US$10.88m on sales of US$111.62m for the year ending March 2006. The company’s market capitalisation currently stands at approximately US$252m.

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