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Telecom Egypt picks Convergys

The largest fixed-line operator in the Middle East and Africa has signed a five-year contract with Convergys to use its Infinys rating and billing solution.

Telecom Egypt has selected Convergys to replace 12 billing systems. The largest fixed line provider in the Middle East and Africa has signed a five-year contract with Convergys, which provides outsourced customer care, human resources and billing services, to use its Infinys rating and billing solution, and also to manage the replacement of Telecom Egypt’s existing billing systems. US-based Convergys will provide project management, business requirement analysis, solution definition, configuration, installation, testing and data migration services.

Convergys claims that the first Infinys-generated bill under the new system is expected to go out during the second quarter of 2007, with the consolidation program completed in 2008.

Using Infinys, Telecom Egypt hopes to lower its IT costs through consolidating and eliminating redundant systems, utilising a distributed open source platform and reducing the need for expensive application development.

Akil Beshir, chairman of Telecom Egypt believes that the new billing platform will enable it to launch new converged services, including triple-play offerings of telephony, broadband and video. “The Infinys solution coupled with Convergys’ consulting expertise will provide us with the tools necessary to quickly launch the new products and services that the market demands.”

Telecom Egypt currently has around 10.5 million subscribers. Convergys has about 65,700 employees worldwide.

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