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Around the clock service

3Com and NUVO Network Management have agreed for NUVO to deliver managed services, such as performance monitoring, reporting, change management, inventory management and problem-targeting services, which help ensure the availability and performance of the converged networks of 3Com voice-over-IP customers.

3Com and NUVO Network Management have agreed for NUVO to deliver managed services, such as performance monitoring, reporting, change management, inventory management and problem-targeting services, which help ensure the availability and performance of the converged networks of 3Com voice-over-IP customers. This professional service complements the services that 3Com Global Services and 3Com's channel partners provide to enterprise customers.

Under the terms of the agreement, 3Com will offer NUVO's managed services as part of its expanding suite of service solutions for its VCX and NBX convergence platforms. The new offering enables 3Com's customers to obtain managed services for 24/7 uptime and availability of their converged voice/data networks. Included in the solution is NUVO's Web-based IT portal, providing system-wide visibility and decision-support analytics, with real-time reporting, system management, and IT performance analysis.

The two vendor’s solution provides an entry point for managed services for small organisations, yet readily scales up to the large enterprise environment. The two vendors say its means organisations of all sizes can achieve superior IT performance without requiring a major investment in capital, additional staff resources, or training.

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