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Wilby picks team with experience

Creating a team that gels is one of the biggest challenges facing hoteliers today, according to Pam Wilby, general manager of the upcoming Grosvenor House West Marina Beach by Le Meridien, due to open in Dubai later this year.

Creating a team that gels is one of the biggest challenges facing hoteliers today, according to Pam Wilby, general manager of the upcoming Grosvenor House West Marina Beach by Le Meridien, due to open in Dubai later this year.

Wilby, who is also at the helm of Le Royal Meridien Beach Resort & Spa, says: “We have bypassed many of the biggest challenges — creating a team that gels. This is probably one of the most well-oiled pre-opening teams that the region has seen, and the operative word here is ‘team’, as they have worked together for years.”

Her pre-opening team is made up of 22 senior managers of Le Royal Meridien Beach Resort & Spa, including Wilby as general manager of both properties.

The team has had decades of experience and was involved in doubling the inventory of rooms at Le Royal Meridien from 242 to the current 500, as well as increasing the number of restaurants and bars to 13.

“We have been lucky in that the groundwork of team-building has already been in place, which has meant other processes have run far smoother. Contacts with suppliers in the market are long-standing, as are sales, marketing and recruitment channels,” Wilby explains.

Grosvenor House will have 217 sea-facing rooms, while 205 apartments will offer marina views. Signature touches will include plasma televisions in all rooms.

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