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Dell partners ready for recall

Dell is working with its authorised partners across the Middle East to deal with local customers affected by its recent global recall of 4.4 million AC power adapters that have the potential to overheat, posing a risk of fire or electrical shock.

Dell is working with its authorised partners across the Middle East to deal with local customers affected by its recent global recall of 4.4 million AC power adapters supplied with Dell Latitude, Precision and Inspiron notebooks. The adapters, shipped between September 1998 and February 2002, have the potential to overheat, which could pose a risk of fire or electrical shock.

Dell has set up a dedicated website, www.delladapterprogram.com, allowing customers to check their notebook against a list of the models affected. The adapters were also sold separately, including in response to service calls. The adapters have the words ‘DELL’ and ‘P/N 9364U’, ‘P/N 7832D’ or ‘P/N 4983D’ printed on the back. Not all the adapters with these words printed on are affected. The website has a facility allowing customers to determine whether their adapter is affected or not.

Those with an affected adapter are advised to contact their local in-country Dell authorised partner for assistance. Dell partners in the region will also be pro-actively advising customers in the region about the recall to ensure that affected AC adapters are returned.

Taiwanese manufacturer Delta Electronics supplied the AC adapters. Delta was also the manufacturer involved when IBM issued an AC adapter recall covering 225,000 notebooks in early September. Delta is one of the world's leading switching power supply manufacturers and a major supplier of visual displays and electronic components for the computer, telecommunications, networking, and other industries. Delta expects to post global sales of US$3.2bn in 2004.

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