Canon and ICICI team up for ERP
ICICI Infotech has successfully standardised Canon Middle East’s regional operations with an integrated ERP II solution.
ICICI Infotech has successfully standardised Canon Middle East’s regional operations with an integrated ERP II solution. Incorporating Orion’s collaboration components and, Crossroads, an online enterprise relationship management (ERM) solution, the ICICI solution is set to provide Canon with online capabilities that will enable employees, distributors and partners to share information region-wide.
Canon required a web-based warranty tracking system for their partners in the Middle East, in addition to support for the company’s regional business processes including sales forecasting, monitoring of costs, inventory, purchase and distribution cycles.
“Canon strives to provide its customers and partners with a timely and effective service. We needed to provide our employees with a comprehensive and scalable information management solution that possesses web features, allowing real-time access to critical information resulting in efficient service schedules, shortened lead times between sales order and delivery," says Gordon Jones, president of Canon Middle East.
With this solution, Canon Middle East’s employees, customers and partners will have one interface to work with, whether they are working on internal business processes or handling customer orders, partner warranty claims, order placements on the extranet or processing transactions.
An estimated 60 users at Canon Middle East will benefit directly from the Orion implementation based at two locations, the head office which houses the sales, marketing and finance department and the warehouse responsible for the inventory and logistics process handling, and its external component will cover their partners over the region.