Home / IT service desk tools lower costs

IT service desk tools lower costs

IT service desk management tools could hold the key to lower operational costs for a wide range of companies, according to Meta Group.

IT service desk management tools could hold the key to lower operational costs, according to Meta Group. The software, which typically covers problem, incident, change and asset management processes, helps organisations link operational costs to the business of the enterprise, thus giving them a clearer view of operations and a tighter control over activities.

While the market for such tools is still developing, Meta Group describes them as a core investment for the IT group managing operating costs. It also recommends that service and support organisations seek tightly integrated solutions as these will maximise potential bottom-line benefits following deployment.

“The IT service desk market currently totals US$3 billion in annual worldwide revenues, with a stagnant 5% per annum growth rate,” says Michele Hudnall, senior research analyst with Meta Group’s technology research services.

“Through 2006, tools will evolve to enable self-service and support within organisational infrastructures, reducing the operational costs required to perform routine functions,” he adds.

Follow us to get the most comprehensive technology news in UAE delivered fresh from our social media accounts on Facebook, Twitter, Youtube, and listen to our Weekly Podcast. Click here to sign up for our weekly newsletter on curated technology news in the Middle East and Worldwide.

REGISTER NOW | Webinar Event | Security you can bank on – Safeguarding the Middle East’s financial sector

Presented in partnership with security and network specialist Cybereason, the second in the three part webinar series will bring together a panel of experts to discuss how banks and financial institutions are evolving their service offering while simultaneously staying one step ahead of the cyber criminals who seek to bring their operations crashing to the ground.