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Dubai E-government plans greater integrated services

Although most other departments already have web sites, Dubai E-government is attempting to standardise contents and link them to its portal site — dubai.ae.

Dubai’s e-government initiative has reached the transactional phase and is beginning work to offer fully integrated services. According to an international classification developed by the United Nations, Dubai’s e-government portal — www.dubai.ae — is among the top 19% of e-gov sites worldwide, due to its offering of transactional and advanced interactive services.

“Dubai E-government has reached the fourth stage in the project lifecycle of eGovernance, according to the United Nations international classification, and is pushing assertively towards the final stage that will place it in the league of only a few countries in the world to offer fully integrated services through a single portal,” explains Salem Al-Shair, director e-services, Dubai E-government.

“Around 79% of e-government portals globally are still in the emerging and enhanced stages, while 19% are placed in the advanced interactive and transactional categories,” adds Al-Shair.

Since going online in October 2001, the number of online services has grown from 14 to 600.

To add to the transactional functionality of the portal, Dubai E-government is working closely with other departments to increase system integration and data sharing. Although most other departments already have web sites, Dubai E-government is attempting to standardise contents and link them to dubai.ae.

However, it will be practically impossible to offer all government services online, because certain services are likely to require manual processing.

“Our goal is to have the majority of services online and we are on course to achieve that objective,” says Al-Shair.

“Our aim will always be to put the customer first, even in the case where the services has to be delivered manually or in a hybrid form,” he adds.

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