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Tunisiana revamps customer care systems

Tunisiana, Tunisia’s second mobile operator, has awarded a US$2 million contract to SchlumbergerSema to overhaul its customer care and billing systems.<br>

Tunisiana, Tunisia’s second mobile operator, has awarded a US$2 million contract to SchlumbergerSema to overhaul its customer care and billing systems.

The deal has seen SchlumbergerSema delivering its BSCS 7.0 customer care and billion solution to Tunisiana, which is backed by Kuwait-based operator Wataniya and regional operator Orascom. SchlumbergerSema said the project had been completed within two months.

The operator is implementing the new system as part of an active push to migrate its users onto post-paid packages, according to Hatem Mestiri, IT director of Tunisiana. Around 98% of its 175,000-strong subscriber base is currently made up of less lucrative, pre-paid customers.

The BSCS 7.0 solution enables instant access to customer-related information and includes prepaid/postpaid integration, flexible rating, real-time rating, content rating, enhanced Virtual Private Network support and mobile number portability, helping the operator to build customer loyalty and increase average revenue per user.

“With BSCS, it is possible to administer customers who can have either prepaid or postpaid contracts or even both from a single system. Passing from one offering to another is brought down to a simple change of rate plan and it is possible to set up migration promotion campaigns,” says Mestiri.

“The solution also seamlessly manages resource administration, traffic administration and interconnection billing and reconciliation, enabling us to more effectively manage our billing process while improving the service to our customers,” he adds.

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