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Standard Chartered deploys eBBS

Standard Chartered Bank has gone live with its eBBS core banking application. Designed and built in-house, the system will allow the bank to expand its delivery channels.

Standard Chartered Bank has gone live with an in-house developed, web-based core banking application. Built by the bank’s offshore development centre and regional IT team on the J2EE platform, the eBBS system will allow Standard Chartered to expand its delivery channels and simplify internal processes.

“The immediate thrust [of the eBBS implementation] is to launch alternate channels, such as the internet and WAP, for our consumers and give them the ability to access accounts and services, at anytime from anywhere,” says V. Chandrasekar, regional head of information technology & systems, Middle East & South Asia, Standard Chartered Bank.

“For our internal users, the eBBS system’s browser interface simplifies the work environment,” he adds.

Chandrasekar explains that the use of web-based technologies to develop the eBBS system was critical, as it ensures that the bank can web enable its existing services. “The use of web-based technologies means that we can e-enable our services and products in the business-to-consumer (B2C) and business-to-business (B2B) environments,” he says.

Moving forward, the bank plans to enhance the eBBS system’s cash management functionalities by adding advanced sweeps and pooling. At the same time, the core banking application will form the basis of Standard Chartered Bank’s future IT initiatives, such as its new call centre solution and customer relationship management (CRM) project.

Chandrasekar explains that all of these initiatives are aimed at improving customer service levels and making the bank more attractive to both current and future customers.

“The technology transformation at Standard Chartered is inline with our commitment to our customers that says we will e-enable and enhance our service and sales processes and increase our overall customer value proposition,” he says.

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