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RayaTech wins MECT 2002 award

RayaTech’s Orator Call Centre and Interactive Voice Response solution has won "Best Arabised Call Centre Product" at the Middle East Computer Telephony/Converging Telecom 2002 exhibition.

RayaTech’s Orator Call Centre and Interactive Voice Response (IVR) solution has won "Best Arabised Call Centre Product" at the Middle East Computer Telephony/Converging Telecom (MECT) 2002 exhibition.

“The award for the Best Arabised Call Centre Product at MECT 2002 was awarded to RayaTech as they have demonstrated innovation and dedication to producing comprehensive call centre solutions that are Arabised for immediate deployment to customers in the Middle East,” says Dominick Keenaghan, president of INSIGHTS, organisers of MECT.

Built on IBM’s advanced voice technologies from the WebSphere “Voice Response for Direct Talk” system, the Orator solution includes scalable architecture, reliable performance, full voice Arabisation and open connectivity to a wide range of databases and telephony systems.

“The powerful technology foundation that the IBM voice platform provides for the Orator product enables us to offer advanced capabilities with levels of reliability assured by the IBM technology. The RayaTech Orator Call Centre and IVR solutions bring these capabilities to our customers quickly, in a cost effective way,” says Mohammad Khatib, General Manager of RayaTech.

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