NCB signs up 01 Systems to extend DocSafe deployment across organisation
National Commercial Bank plans to install DocSafe's workflow process automation engine and enterprise document management system.<br>
National Commercial Bank (NCB) is increasing its business automation by extending its use of 01 Systems’ DocSafe application.
The Saudi banking giant, which has been using DocSafe COLD enterprise report management since January 2000, plans to use the package’s workflow process automation engine and enterprise document management system across its intranet.
“NCB decided to use DocSafe to automate their business processes to improve customer service and streamline the line of business activities within NCB,” says Amgad Selim, Senior IT Manager at NCB.
“In this era of ever increasing competition, superior proactive customer service is essential to acquire and retain customers; with DocSafe-Ultimus solution we feel more confident,” he adds.
To ensure the necessary level of knowledge transfer during the implementation, Bahrain-based 01 Systems will also conduct an extensive training programme with NCB employees.