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Etisalat upgrades IP infrastructure for expanded managed services portfolio

The UAE's PTT is nearing completion of an extensive data centre overhaul. When finished, it will enable Etisalat to offer a wide range of managed services.

Etisalat is planning a massive managed services offensive in the coming months as it nears completion of its data centre architecture.

The UAE’s monopoly service provider will offer organisations around the region technical operations outsourcing, co-location, dedicated server hosting and managed security services from its data centres based in Dubai and Abu Dhabi.

“Businesses of all types and sizes face increased pressure to incorporate e-business initiatives into their strategies,” comments Nasser Salim, senior manager, Etisalat Internet & E-solutions.

“Many of these companies, lacking the ability to procure, implement and manage complex IT infrastructures, prefer to outsource these operations. This allows them to concentrate their efforts on their core competencies,” he adds.

The data centre services will be marketed & sold through sister business units Emirates Internet & Multimedia (EIM) and Comtrust. Both organisations will provide shared and dedicated hosting, co-location and managed security services to existing and new clients.

“We have always contemplated security and safety of information to be the key role for any ISP in the world,” says Maroua Naim, general manager, EIM.

“EIM has transferred all its existing services to the infrastructure of Etisalat’s data centre. We are also working on relocating our existing customers where they will enjoy enhanced security and better support.”

Omran Sultan Al Owais, general manager of Comtrust adds, “Comtrust customers will benefit greatly by this strategic expansion of the data centre. The completion of the data centre will allow us to surpass market demands through accelerated customer deployment, greater scalability, increased automation and enhanced monitoring and management capabilities.”

With the official opening of the Dubai Internet City-based IBM E-Hosting centre earlier this week, and greater services investment by big name players, it appears that Middle East is on the verge of a managed services boom. However, the UAE’s PTT is confident its data centre services, supported by other infrastructure investments will ensure its maintains a strong position in the local market.

“Etisalat has a unique position to offer a total solution to its customers by leveraging its existing infrastructure assets and business processes, such as billing and customer service,” says Nasser Salim.

“This has proven so successful that we decided to invest heavily in an expanded, world class data centre and we hope to attract local, regional and international content providers,” he adds.

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