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Emirates Bank launches new toll-free service

Emirates Bank Group launched a new toll free telebanking service called ‘Pls Call’ telebanking service yesterday

Emirates Bank Group launched a new toll free telebanking service called ‘Pls Call’ telebanking service yesterday (19 March 2002).

The new service will provide instant recognition for the caller when they dial in using their registered mobile telephone allowing the Emirates Bank Group telephone operator to instantly access their account information and help with any inquiry in three languages: Arabic, English, Hindi.

The system will operate 24 hours a day, seven days a week and offer customers the choice of conducting their banking through an automated system or being directly routed through to an experienced and well trained Call Centre representative.

The ‘Pls Cal’ service is open to Emirates Bank International, Middle East Bank and meBank customers and offers them a full range of banking services. Customers are able to make: enquiries about products and services or account balances; requests and give instructions for a wide range of services; financial transactions – including transferring money; payment of DEWA and Etisalat bills; credit card payments and telegraphic transfers; feedback - allowing customers to register concerns about banking services.

“This means that we can leverage our technology and, if required, fully trained and certified staff to assist other companies and organisations with their call centre requirements and offer a valuable service to the region,” said Anis Al Jallaf, CEO of Emirates Bank Group, at the launch of the new call centre.

Emirates Bank and Middle East Bank customers wishing to register with ‘Pls Call’ should call 800 4644.

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