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BUPA Middle East enhances billing systems

The upgrade to the billing application is the initial stage of a wider reaching initiative to overhaul the IT infrastructure.

BUPA Middle East has upgraded its billing application to offer better customer service to its corporate customers. According to David Gray, managing director of BUPA Middle East, the upgrade is part of a wider initiative to overhaul the IT infrastructure and business procedures.

“This initiative is part of an overall development of our systems and procedures, which automates the processing of hospital billing, agreed pricing, discounts, customer eligibility for coverage, and all other transactions between our members and partner hospitals,” explains Gray.

“This system will automatically accelerate and streamline our transactions with our partner hospitals and ensure that we receive accurate billing from healthcare providers based upon pre-existing agreements. The system will provide a mechanism for tracking health care costs and helping to prevent an unnecessary increase of costs that would result in higher premiums.”

Dr. Emad Fodah, human resources manager with BUPA corporate customer, Bank Al Jazira, adds, “this is a an important and confidence building development from our view. It is essential that we maintain a stable healthcare expenditure in order to be able to continue providing our workforce with healthcare.”

The ability to manage costs is vital in providing continued healthcare coverage for its workforce, says Dr. Fodah.

“The system will help to ensure a stable long-term healthcare program for the bank,” he adds.

Further system enhancements to manage administrative and medical costs are likely over the next six months.

The additional improvements to the system “will improve customer services and stabilise premiums,” says Gray.

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