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Omantel signs with Lucent for customer care platform

Omantel is consolidating its customer services around its billing and customer care platform. The platform will support traditional wireline services and next generation moble and data services.

Omantel is boosting its customer service capabilities with the implementation of a Lucent-based billing and customer care platform. The solution, based on Arbor/BP and Arbor/OM technologies, will consolidate a number of customer databases and cover a wide range of services offered by Oman’s sole telecommunications provider.

"We needed a convergent platform that could bill for traditional wireline services as well as next generation mobile and data services," said Bader Salim Al Mazrui, program manager for CCBMS project from Omantel.

"Lucent's range of leading Arbor products supported by an international systems integrator in the Sultanate of Oman, demonstrated to us that they could meet our challenging criteria," he added.

As part of the project the Arbor products will also be localised, to offer bi-directional language support. The contract calls for the deployment of the Lucent Arbor/BP billing platform to enable Omantel to create, provision, bill and provide real time capabilities for forthcoming services in the GSM and data market, as well as to support traditional wireline services.

Omantel will also be using the Lucent Arbor/OM for its order management to ensure maximum revenue realisation. The billing and customer care platform will support a customer base of more than 600,000 subscribers.

"We are delighted that Omantel has recognised Lucent as a leader in software solutions and has chosen our products to support its next-generation services," said John Bleach, director Software Solutions Sales, Europe Middle East and Africa (EMEA), Billing and Customer Care.

"Our products are designed to support future market trends and are flexible enough so they can adapt to new or changing business requirements. These strengths enable us to meet Omantel's requirements."

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