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Network Associates sniffs out VoIP problems

Sniffer, part of NAI, has unveiled an addon for its network monitoring platform to manage the delivery of voice over IP services.

Sniffer Technologies, a division of Network Associates, has announced the release of Sniffer Voice, a new software package aimed at easing and enhancing the management of VoIP (voice over Internet protocol) traffic and other types of data for corporate networks and service providers.

Sniffer Voice will allow IT managers and service providers to solve problems, conduct diagnostic checks more easily and meet service level agreements (SLAs). It also aids in resolving VoIP issues such as jitter, data loss, and intrusion and fraud detection, the company said. The software also lets managers set criteria that, when met, will cause the manager to be immediately notified, allowing them to take action before problems occur.

Sniffer Voice is an add-on layer that sits atop Sniffer Portable or Sniffer Distributed, two other Sniffer Technologies products, aimed at mobile diagnostics, and data and call centres, respectively. Sniffer Voice requires that either Portable or Distributed be present in order to operate, as it is an add-on, said Tina Stewart, vice president of business development and product marketing for Sniffer.

An add-on module like Sniffer Voice, which takes advantage of pre-existing installations of other Sniffer products is beneficial as organizations worry more about their budgets, she said. In addition to building on already-installed software, Sniffer Voice will not require additional training.

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