Avaya nets IP project
New telephony infrastructure for more than 3,000 users
The University of Sharjah claims to have reduced its communications overheads after deploying an Avaya-based IP telephony network and phones for more than 3,200 telephone users.
US-based EMW, which is one of Avaya’s key business partners in the Middle East and has an office in the UAE, has overseen the project, which is set to be extended when the University invests in an Avayabased contact centre to facilitate enquiries about the university.
“One of the primary reasons that the University of Sharjah is opting for IP telephony is the mobility that it delivers,” said Dr. Mostepha Belmihoub, IT director at the University.
“The advanced connectivity and mobility services offered, such as Avaya software phones installed on laptops, have the functionality of an office phone wherever they are in the University wired and wireless network.
IP telephony delivers on that promise of mobility while making our communications network more secure, less costly and easier to operate,” he added.
The new contact centre will enable the higher learning institute to better manage the hundreds of calls it receives every day from existing and potential students.
Agents will be equipped with the latest information about the University and can proactively meet customer demands through phone and e-mail communication.
“The UAE’s education sector is witnessing explosive growth, not only in the number of students seeking undergraduate degrees, but also in professionals working parttime toward postgraduate studies,” commented Nidal Abou Ltaif, managing director at Avaya MEA.
“The University of Sharjah, which has already embraced initiatives like e-learning, is taking advantage of the mobility and cost-saving benefits of IP telephony and a customer contact centre to solidify its growth for the next 10 years.”