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IBM quick off the mark with SOA

Big Blue’s latest range can help speed up delivery of services

IBM has launched a range of new service management software products designed to help businesses speed up the time it takes to deliver their services.

The new offerings will help companies to automate and integrate new technology using a service-orientated architecture (SOA) and will be part of its IBM Global Services product portfolio.

They will be bolstered by technology gleaned through IBM’s recent acquisitions of MRO Software, Micromuse, Rembo, Collation, Isogon and CIMS Labs.

IBM plans to transform the scope of service management to include the automation of IT processes, network operations, IT assets and industrial assets such as power plants, buildings and fleets of trucks and cars.

This, it believes, will help organisations to manage their assets, increase business efficiency and lead to cost savings.

“System complexity is approaching a level beyond human ability to manage it,” said Al Zollar, general manager, IBM Tivoli software.

“Through service management, companies can gain control over their entire infrastructure, ensure higher quality services to their customers and align technology with business goals.”

IBM’s new products will include IBM Tivoli Capacity Process Manager — a product that can predict companies’ computing capacity and performance, and help to reduce network slowdown and downtime — which will be launched in the fourth quarter of 2006.

It automates workflow for areas such as availability, release and storage management.

The firm will release a new version of Process Manager, using technology from its recent acquisition MRO Software, which manages IT, operational and enterprise asset management processes, next year.

IBM has also announced a new version of its Tivoli Change and Configuration Management Database (CCMDB), which will now include software acquired from Collation.

This is an open standards-based product that integrates IT information from the different departments of an organisation including details about servers, storage devices, networks, applications and data.

It will also help companies to use IT Infrastructure Library (ITIL) best practices for their service management processes.

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