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Emirates revamps telephone system

The systems integrator Al-Futtaim Technologies will install an IP telephony system at the airline's headquarters.

Al-Futtaim Technologies, the systems integration arm of UAE-based Al-Futtaim Group, has won a contract with Emirates to install internet protocol (IP) telephony systems from Alcatel-Lucent at the airline's Dubai group headquarters.

Work on the project, which will cover over 3,000 subscribers, has already begun, Al-Futtaim Technologies said. Once completed, the system will allow Emirates to reduce its total cost of ownership (TCO) for the new facility, while providing it with a “mission-critical” voice communications system, the firms said.

“This contract represents a strong endorsement of Al-Futtaim Technologies’ capabilities and solutions,” said Venkat Raghavan, divisional manager at Al-Futtaim Technologies.

“Total cost of ownership and a sound return on investment are driving customer decisions to implement the latest converged technologies. We see an increasing number of customers approaching Al-Futtaim Technologies to assist them with implementing the most modern IP telephony and converged network solutions,” he added.

Tom Burgess, Emirates’ vice president of technology services, said: "Al-Futtaim Technologies’ technical excellence and commitment convinced us they were the right choice for the project, and we are delighted to have them as our partner. We selected the Alcatel-Lucent solution due to its flexibility and reliability. The new solutions will improve employee productivity by delivering advanced communication services while minimizing downtime.”

Last week Alcatel-Lucent announced it had won a contract to upgrade and expand UAE operator Etisalat’s mobile network.

Al-Futtaim Technologies offers information communication and related technologies, including telephony, contact centre solutions, next-generation networks equipment and business applications to small and medium-sized businesses (SMBs) and enterprise customers.