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Tech titans tackle crisis response

IBM and Cisco have teamed up to launch a crisis response service to help businesses and governments to respond to and recover from disasters, the firms said last week.

IBM and Cisco have teamed up to launch a crisis response service to help businesses and governments to respond to and recover from disasters, the firms said last week.

The managed service combines hardware, software, services and satellite-based capabilities in one package and is designed to give customers a one-stop emergency response communications network.

Interoperability issues among public emergency response services has been a major issue in the past few years, with a number of high-profile incidents highlighting problems. In the US September 11, 2001, terrorist attacks, emergency services couldn't communicate with each because their radios operated on different frequencies.

The Crisis Response Service, which will be available in early April, provides various services, including continuity of operations, network operability and recovery, internet protocol (IP)-based interoperable communications, secure cross-organisation and domain information sharing capabilities, as well as incident management and decision support tools.

The firms said the service is aimed at emergency response teams, government agencies and large business in key fields such as financial services and energy.

This is the second collaboration between IBM and Cisco this month: the two companies earlier announced plans to develop a unified communications and collaboration platform.

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