customer service

Articles about customer service

SERVICES
Kaspersky Lab offers free phone support for UAE and KSA

Sep 12, 2012 Toll free phone numbers to support SoHo products in Saudi and the UAE
WEB
Emerging markets more likely to use social media for customer service

Mar 06, 2012 Consumers in emerging markets are more likely than those in developed markets to try to access customer service via social media
IT BUSINESS
HP awarded TSIA certification

Jan 19, 2011 First time HP has been audited in the EMEA region
SECURITY
Juniper introduces mobile security solutions

Oct 31, 2010 The suite incorporates antivirus, anti-spam, theft prevention and parental controls
GOVERNMENT
Dubai eGovernment launches satisfaction survey

Oct 31, 2010 Questionnaire looks at what e-services are the most and least popular with customers
TELECOMS
Bharti Airtel opts for outsourcing model in Africa

Oct 26, 2010 Indian operator plans to outsource core customer services functions in Africa
TELECOMS
ME telcos need to improve customer service

Aug 18, 2010 Telecoms operators need to improve methods of customer service to gain growth says Value Partners
SERVICES
ENOC completes next stage of unified BSM strategy

Jul 13, 2010 BMC Software wins deal to streamline the oil and gas firm’s business service management systems
SERVICES
Are you being served?

Feb 14, 2010 Over the past year, vendors have had to work very hard to sustain their current levels of business, as enterprises cut their budgets sharply. Imthishan Giado talks to CIOs to find if service has suffered or improved as a result
CHANNEL
Jarir to resell telecoms services in Qatar

Nov 17, 2009 Qtel partnership strengthens retailer's ICT offering