Interactive Intelligence Inc (www.inin.com)

Articles about Interactive Intelligence Inc (www.inin.com)

NETWORKS
Vendor profile: Interactive Intelligence

May 10, 2013 Business communication software experts Interactive Intelligence discuss their regional goals and successes as well as their products.
BUSINESS APPLICATIONS
Slick contact centre tech vital for ME insurance firms

May 06, 2013 Interactive Intelligence makes the case for a slick workflow environment in the regional insurance industry
BUSINESS APPLICATIONS
Cloud contact centre solutions: CIO checklist

Apr 16, 2013 Interactive Intelligence makes a case for the cloud call centre
NETWORKS
UC Systems Evolve & Thrive in Middle East

Mar 21, 2013 Unified communications technologies are showing widespread adoption among organisations in the Middle East, and while IP telephony has accounted for the lion’s share of UC in the past, the sector is not standing still when it comes to extending adoption to new solutions.
SERVICES
Business process automation: Increasing efficiency

Mar 12, 2013 Interactive Intelligence argues for business process automation
BUSINESS APPLICATIONS
Interactive completes Oman call centre rollout

Feb 18, 2013 Muscat Municipality now using II’s CIC solution for customer support hotline management
SERVICES
The silver lining may be a tripwire

Dec 10, 2012 Interactive Intelligence points out the risks of cloud migration
WEB
Interactive Intelligence launches e-commerce site

Nov 23, 2012 Service to link customers with complementary products, give greater exposure to resellers
WEB
Service centres get Windows 8 app boost

Nov 06, 2012 Interactive Intelligence platform allows rapid deployment of transaction tools
BUSINESS APPLICATIONS
Interactive Intelligence integrates Oracle cloud

Oct 09, 2012 Telephony and CRM features designed to improve service levels