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Nov 19, 2013 Combined solution expected to 'improve customer service, increase efficiencies'
Nov 11, 2013 Designing ‘smart interactions’ around customer devices can lubricate workflow
Jun 18, 2013 Interactive Intelligence calls for adoption of multi-channel models in e-commerce sector
May 10, 2013 Business communication software experts Interactive Intelligence discuss their regional goals and successes as well as their products.
May 06, 2013 Interactive Intelligence makes the case for a slick workflow environment in the regional insurance industry
Apr 16, 2013 Interactive Intelligence makes a case for the cloud call centre
Mar 21, 2013 Unified communications technologies are showing widespread adoption among organisations in the Middle East, and while IP telephony has accounted for the lion’s share of UC in the past, the sector is not standing still when it comes to extending adoption to new solutions.
Mar 12, 2013 Interactive Intelligence argues for business process automation
Feb 18, 2013 Muscat Municipality now using II’s CIC solution for customer support hotline management
Jan 13, 2013 The market for customer relationship management (CRM) solutions was chilled by the economic downturn, but companies are beginning to return to the new generation of CRM solutions as they look to build better communications, and better understand customer behaviour