Dubai Courts join e-complaints initiative

Complaints about services related to Dubai Courts can now be lodged either through the e-complaint system or by contacting AskDubai's call centre.

The AskDubai service is an initiative that aims to improve interaction between the government departments and the public through a single point of contact.

The courts are the 17th organisation to sign up and join others including Department of Tourism and Commerce Marketing (DTCM), Dubai Police, Dubai Municipality, Department of Economic Development, Dubai Customs, Dubai Land Department, Dubai Chamber, Department of Health and Medical Services, Dubai Airport Free Zone Authority, Department of Civil Aviation, Dubai Civil Defence, Awqaf and Minors Affairs Foundation (AMAF), Dubai Public Prosecution, Dubai Civil Aviation, Dubai Autism Centre, Dubai Islamic Affairs & Charitable Activities Department and Dubai eGovernment.

Salem Al Shair, eServices director, Dubai eGovernment, said: "We are certain that a large number of Dubai residents who are dealing with Dubai Courts each day will benefit from the high-quality customer service offered by our well-trained call center staff."

Maryam Abdulla Bin Lahej, head of quality section, Dubai Courts Department, added: "We believe that by offering the AskDubai service, a greater number of clients will benefit".